11Rise is a game, made for fun. It is not an investment or a financial product. Nothing in the game promises any profit or income. Only spend what you are happy to spend on a game.
1. Who we are
11Rise is an independent project, made and run by an independent developer. In these terms, "we" means whoever runs 11Rise and "you" means the player.
Contact: the in-game Support (menu ☰ → Support). We answer every request there, including questions about these terms and about your data.
2. The basics
These terms are a contract between you and us. By opening or playing 11Rise you accept them and our Privacy Policy.
You must be 18 or older, and playing (including any purchases or conversions) must be allowed where you live. You are responsible for checking this.
You play with your Solana wallet. One account per person; accounts are personal and can't be sold, shared or transferred.
3. Game items
Gold, gems, players, staff, stadium levels, trophies and everything else in the game are virtual game items. We give you a personal, revocable licence to use them in the game. You don't own them.
They have no guaranteed monetary value. They are not money, e-money, savings, a security or an investment, and they can't be exchanged for money except through the optional feature in section 5, within its limits.
League, tournament and event prizes are game items too. Rankings, rewards and prizes follow the rules shown in the game at the time.
11Rise is a live game. We may change, rebalance or remove features, rules, rewards, prices and items to keep it fair and running. We'll try to give notice of important changes.
4. Purchases
You can buy in-game gold by sending the game's token from your Solana wallet. The amount of gold you get is shown in the game before you send. The gold is credited after the transfer is confirmed on the blockchain.
Right of withdrawal: as a consumer in the EU you normally have 14 days to cancel a contract. For digital content supplied immediately, this right ends once the supply starts. By completing a purchase you ask us to credit the gold straight away and you acknowledge that you lose the right of withdrawal once it is credited.
Blockchain transfers can't be undone. Check the address, network and amount before you send. We can't recover transfers sent to a wrong address or network.
If a purchase is not credited, contact Support with the transaction details. Your legal rights for faulty or undelivered digital content are not affected.
The value of the token changes. We are not responsible for changes in the price of any cryptocurrency.
5. Converting gems
The game may let you convert gems into the game's token and send it to your Solana wallet. This is an optional extra feature, not a right, a promise or a guarantee of value.
Conversions follow the rate, fee, minimums and limits shown in the game at that moment. They can change, and the rate depends on the game's treasury.
We may delay, limit, refuse or pause conversions — for example for security checks, suspected cheating, multiple accounts, legal requirements or technical problems — and we may ask for information needed to comply with the law.
Any taxes on your activity are your responsibility.
6. Ads
There are no third-party ad networks in 11Rise. The stadium boards may show partner promotions chosen by us; following them is optional.
7. Fair play
No bots, scripts, automation, modified apps, exploits or bug abuse. Report bugs to Support instead.
No multiple accounts, account trading or arranging results between accounts.
No trading outside the game and no passing value between accounts. You may not buy, sell or swap accounts, players, gold or gems outside the game (for money or anything else), and you may not use the transfer market to pass gold, gems or players to another account — for example selling a player far above or below its value to a friend or a second account. The market is for real football deals between coaches.
If you break these rules we may, depending on how serious it is: remove items or rewards gained unfairly, remove you from leagues or tournaments, mute you in the chat, restrict features, or suspend or close the account. You can contact Support if you disagree.
8. Chat and your content
Be respectful. No harassment, hate speech, threats, sexual content, scams, spam, advertising or links. Links are blocked automatically.
Chat messages are public to other players and are deleted automatically after 48 hours. We may hide or delete messages and mute or ban players who break the rules.
You keep your rights in what you write (club name, messages, support tickets) and give us the permission needed to show it in the game and to moderate it.
9. Your account
Keep your wallet safe. We will never ask for your seed phrase or private keys.
You can stop playing at any time and ask us to delete your account through Support. Deleting your account removes your club and items for good.
We may end or suspend the service, or close accounts that break these terms. If we close the game for good, we'll announce it in advance in the game.
10. Availability and liability
We work to keep 11Rise running, but it may have bugs, downtime or changes, and it depends on third parties such as wallets, RPC providers and blockchains.
As far as the law allows, we are not liable for indirect losses, lost profits, crypto price changes, or problems caused by those third parties.
Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or removes any rights you have as a consumer under the law.
11. Complaints and disputes
Talk to us first: open a request in the in-game Support (menu ☰ → Support). We answer as soon as we can.
In Portugal you can also use the electronic Complaints Book: livroreclamacoes.pt.
Consumers can use alternative dispute resolution, for example CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt).
These terms are governed by Portuguese law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can go to the courts there.
12. Changes
We may update these terms. The date at the top shows the latest version. We'll tell you in the game about important changes; if you keep playing after that, the new version applies. If you don't agree, you can stop playing and ask us to delete your account.
11Rise